Privacy Policy
This document describes which personal details Jackbit Casino records, the grounds on which we handle them, and the choices you retain over that informatio
This document describes which personal details Jackbit Casino records, the grounds on which we handle them, and the choices you retain over that information. It applies to our website, our mobile interface and any correspondence with our support desk.
Last reviewed 6 February 2026Categories of information we hold
Identity and contact records supplied at registration — full name, date of birth, residential address, e-mail address and telephone number — form the core of your file, alongside the documents you upload to satisfy verification checks.
Financial records cover deposits, withdrawals, the payment instruments used and the outcome of any anti-money-laundering screening. We retain the result of a screening decision, not the raw data held by the screening provider.
Technical records are generated automatically: IP address, approximate location derived from it, device type, browser build, operating system, language preference and the timestamps of each session. Gameplay history — titles opened, stakes placed, bonuses claimed — is logged for accounting and dispute resolution.
Why we process this information
Performance of our contract with you is the basis for account administration, processing payments, crediting winnings and answering support enquiries. Without these details the service cannot be delivered.
Legal obligation covers age verification, source-of-funds checks, transaction monitoring and the retention schedules imposed on us as a Curaçao Gaming Authority licensee under OGL/2024/1562/1139.
Legitimate interest supports fraud prevention, bonus-abuse detection, network security and internal analysis of how the platform performs. Marketing by e-mail or push notification rests on your consent alone, and withdrawing it takes one click in account settings or at the foot of any message.
Disclosure to third parties
Game content is delivered by studios that operate their own servers. When you launch a title, a session token and stake data pass to that studio so the round can be settled; your identity documents never do.
Payment institutions, identity verification bureaux, hosting providers and customer-messaging platforms act as processors under written instruction from Jackbit Casino and may not use your data for purposes of their own.
We disclose records to the Curaçao Gaming Authority, to financial intelligence units and to courts where a lawful order requires it. We do not sell personal data and we do not rent contact lists to advertisers.
Cookies and similar technologies
Strictly necessary cookies maintain your logged-in session, remember your currency and defend against cross-site request forgery. These cannot be switched off without breaking core functionality.
Analytical and preference cookies help us understand which pages load slowly and which promotions are read. The consent banner shown on your first visit lets you accept or decline these categories individually, and your choice can be revisited at any time.
Most browsers allow cookies to be blocked or purged from the privacy menu. Blocking everything will log you out between page loads, so we recommend declining optional categories instead.
Retention, security and your rights
Account and transaction records are kept for the period demanded by gambling and anti-money-laundering legislation, counted from the closure of the account. Support correspondence is held for a shorter term, and marketing consent records last only as long as the consent itself.
Data in transit is protected by TLS encryption; verification documents sit in segregated storage with access limited to trained compliance staff and every retrieval is logged. No transmission over the internet is perfectly secure, and you should protect your own password and enable two-factor authentication.
Subject to local law you may request a copy of your data, ask for corrections, object to profiling for marketing, request portability, or ask for erasure where no statutory retention duty stands in the way. We answer within one month and may require identity confirmation before releasing anything. If our response does not satisfy you, a complaint may be lodged with the supervisory authority competent in your country of residence.
Where to get help
- Data Protection Officer, Jackbit Casino — written requests may be sent to the privacy mailbox published on our contact page
- Live chat support, available around the clock for questions about verification documents and account records
- The data protection regulator in your country of residence, if you wish to escalate a complaint
This notice is written in plain language for readability. Where a discrepancy arises between this summary and the licensing conditions, statutory duties or the full contractual documentation of Jackbit Casino, those instruments take precedence.